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FAQ

HEADLAMPS

Q: What is the light mode sequence of Foxelli MX500?
A:  
Light modes are placed in the following sequence: 
    1. Average - 95LM
    2. Bright - 200LM
    3. Minimum - 12LM
    4. Ultra bright - 280LM

Q: Is the MX500 Headlamp Waterproof?
A:  Waterproof ratings go from IPX1 to IPX7 (submerged). This headlamp is rated IPX7 which means it can be immersed in 1 meter depth for 30 minutes.  

Q: Is it possible to repair my headlamp?
A:  Unfortunately, LEDs cannot be removed. Therefore, the light body cannot be repaired. LEDs have a lifetime of many tens of thousands of hours. Check whether the damaged part is replaceable, or that your headlamp is under Foxelli guarantee.

WATER BLADDER

Q: How to clean my Foxelli hydration bladder?
A: Cleaning Directions:
1. Fill bag with warm water then add only ONE of the following ingredients: 1/2 tsp bleach, 2 tbsp baking soda, 2 cups white vinegar or a mild detergent.
2. Shake, then let sit for about 30 minutes.
3. Hold bag above your head while you pinch the bite valve, allowing water to run through the tube.
4. Dump out the cleaning solution, rinse well, and flush the hose.
5. If water from the reservoir still tastes unpleasant, repeat the process as indicated. You can also add some lemon juice to the cleaning solution.

Caution: When adding lemon juice to baking soda, effervescence occurs and will cause pressure to build in a capped Foxelli bladder. Keep an eye on your bladder and release pressure if needed. Never use boiling water to clean your bladder.

Q: Water sloshes around in my reservoir when riding or running. Can I make it stop?
A: 
Absolutely. Simply turn your reservoir upside down after filling it. Then simultaneously squeeze the reservoir and the bite valve until all the air is purged. Bye, Bye sloshing.

Q: How do I prevent the water in my hydration system from freezing in cold weather?
A:
Using our Tube Insulator is an easy solution to deter freezing. Additionally, to help prevent the water in the reservoir from freezing, start off the day with warm water in the reservoir, then pack your extra clothing layers around it. To help keep drink tubes and bite valves from freezing up, sip often to maintain flow, and, after you’ve finished drinking, blow any residual water back into the reservoir. Also, even if you are using the Drink Tube Insulator, it still helps to keep as much of the drinking tube covered as possible, such as routing it inside a pack, strap, or jacket.

TREKKING POLES

Q:  How long do i adjust my poles on downhill?
A:
Long enough so you don't have to shift your weight forward as you put the poles out in front of you. Learn to get a feel for this instead of focusing on numbers. 

Q: Do Foxelli Trekking Poles have anti shock feature?  
A: Foxelli Trekking Poles are made from 100% Carbon Fiber material. It is shock absorbent, and does not require additional anti-shock mechanism.